Sieve & Stone – Terms & Conditions

By placing an order with Sieve & Stone—whether via our Website Shop or through direct communication—you are agreeing to the terms and conditions outlined below. These terms apply to all cakes, desserts, and services provided by Sieve & Stone.

PLEASE READ CAREFULLY BEFORE PLACING AN ORDER OR USING THIS SITE.

  1. Who we are and how to contact us

www.sieveandstone.com is a website (Site) operated by Sieve Designs PTY LTD (we, us and our).

To contact us, please email hello@sieveandstone.com

  1. By using our Site, you accept these terms

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.

  1. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.

These terms were most recently updated on 01/01/2025.

  1. We may make changes to our Site

We may update and change our Site from time to time to reflect changes to our products, our users' needs, and our business priorities.

  1. We may suspend or withdraw our Site

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  1. Eligibility to use our Site

Our Site is directed to users who are 15 years of age or older and are residing in and using this Site within Australia. We do not represent that content available on or through our Site is appropriate for use or available in other locations. If you access our Site from outside Australia, you do at your risk and you are responsible for compliance with laws applicable to your accessing the Site from your location.

  1. How you may use material on our Site

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those materials are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy, or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If we provide social media features such as the ability to share content, you may take such actions as are enabled by such features.

You must not delete or alter any copyright, trade mark or other proprietary rights notices from copies of materials from this Site.

  1. Do not rely on information on this Site

This Site is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site.

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

  1. We are not responsible for websites we link to

Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and you access third party websites entirely at your own risk and subject to the terms and conditions of use for those websites.

  1. Limitation of liability

In no event will we, our affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our Site, any websites linked to it, any content on our Site or such other websites or any services or items obtained through our Site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in this clause affects any liability which cannot be excluded or limited under applicable law. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation. Where our liability cannot be excluded, we limit our liability to the fullest extent permitted by the Australian Consumer Law.

You agree to defend, indemnify and hold us, our affiliates, licensors and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns, harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms or your use of the Site, including but not limited to, your User Contributions, your use of any information obtained from the Site and any use of the Site's content, services and products other than as expressly authorised in these terms.

Different limitations and exclusions of liability will apply to liability arising from the supply of any products to you, which will be set out in our terms of sale as provided on our Site.

  1. We are not responsible for viruses

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your technology to access our Site. You should use your own virus protection software.

  1. Rules about linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The website in which you are linking must comply in all respects with the content standards set out in this document.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Site other than that set out above, please contact hello@sieveandstone.com

  1. Australian law applies to disputes

These terms of use, their subject matter, and their formation, are governed by the law of the State of Western Australia. You and we both agree that the courts in Western Australia, Australia will have exclusive jurisdiction.

  1. Prohibited uses

You may use the Site only for lawful purposes and in accordance with these terms. You agree not to use the Site:

  • in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from other Countries);

  • for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;

  • to transmit, or procure the sending of, any advertising or promotional material (without our prior written consent), including any "junk mail", "chain letter" or "spam" or any other similar solicitation;

  • to impersonate or attempt to impersonate us, any of our employees, another user or any other person or entity (including, without limitation, by using email addresses [or screen names] associated with any of the foregoing); or

  • to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm us or users of the Site or expose them to liability.

We may report any of the activities above to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

  1. Other terms and conditions

Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are incorporated by this reference into these terms.

Date: 01/01/2025

Date Changing:

The amount can be moved to another date, shall there be no changes or alterations to the final cake design. Shall you move the date, this needs to take place 8 weeks prior to your event change, in order to receive a date change. If you do not meet this requirement of 8 weeks notice, the deposit of $100 for a new date is required. This includes all re-scheduling and cancellations needing to take place 8 weeks prior to any event. This is for reasons of loss of income due to limited orders allocated per date. Rescheduling is also subject to availability, this can only take place, if that date is available. Should the reschedule date not be available, Sieve & Stone reserves the right to refuse the reschedule, meaning full balance is still due.

Covid-19 Clause; 

All the terms and conditions apply apart from one condition. Shall the government close weddings, and lockdown takes place. Sieve & Stone is happy to amend the date, in a one time, one date change, free of charge, shall we have not started baking the cake already.  If the cake has already been started to be baked, (which is generally within 72 hours of delivery.The cake will be delivered to the customer and full balance is still due, (as is - or finished - discussed case by case). Any changes to the design or wedding cake location, timings etc, apart from a date change - the customer will incur an additional admin/processing/bookkeeping fee of $50.


Changes & Alterations;

Excessive alterations to your order, change of mind and invoice alterations will require an extra charge of $50, for additional admin, book keeping and processing.Last minute changes to your invoice and design will also incur an admin fee of $50 if altered 4 weeks prior to your event.

Allergies: 

Unfortunately Sieve & Stone’s kitchen is not 100% allergy free, please advise us upon request and allergies can also be catered for. Sieve & Stone products contain all allergens including, dairy, wheat, nuts, soy, gluten, eggs and many more. You agree to notify your guests, venue and another other suppliers of this risk.  Sieve & Stone is not held responsible for any allergic reactions as all allergies are discussed with the client prior.  Please note any allergies that you or your guests may have. As it is possible to “may contain”, as some items come from factories. 

Delivery; 

Is offered as an addition to every order. Sieve & Stone takes every precaution necessary to ensure that the cake and desserts are delivered on time and in perfect condition. Sieve & Stone will do its best to make sure we take the safest route and there is no damage to your desserts or cake.  If the desserts or Cake is collected, that is your responsibility once it has left our kitchen.


Product/Storage:

Sieve & Stone always serves the highest of quality product. All cakes and desserts are best eaten the day of the event. We do not use any preservatives or additives in our foods, and only the highest quality of ingredients. Some are best kept in the fridge, please do so if requested and bring out for display 1-2 hours prior to event. Sieve & Stone suggests all foods to need be eaten the day of the event, unless otherwise discussed by Sieve & Stone, of its use-by date. We recommend not keeping any of the cakes and desserts that sit out on display for a period of time. As environmental issues are uncontrollable. **Please discuss with Sieve & Stone, should you like to keep the leftovers, Sieve & Stone can advise the appropriate method.

Venue:

Sieve & stone is not held liable once the cake has been delivered. Sieve & Stone will set it up in the agreed cake location unless it is unsuitable for reasons such as hot weather, direct sunlight, flies, early delivery etc. In which case it will left it in an area at the venue agreed on at the time with staff. Sieve & Stone will not be held responsible for any damage to the cake, cupcakes or desserts that may occur after we have left it at the venue. This then becomes a venue issue.

Cake Flowers: 

If your cake requires fresh flowers, Sieve & Stone can supply, or your florist can supply. While certain floral arrangement ideas can be given as inspiration. Sieve & Stone can also provide flowers, as best as possible with inspiration provided. We can not guarantee specific flowers 100% of the time, as they are a seasonal natural product, which some do come from international countries. As Covid19 is also hindering specific requests with international flowers and quarantine requirements. Application of the flowers to the cake, every single flower is tapped and wired with food hygiene floral tape and wired and placed into the cake. It is put there so it holds the flowers from moving and slipping in the buttercream/finish and also makes them food safe to be able to touch the cake. As you can not just place the standard flowers in to the cake, as pesticides and flowers can be poisonous, toxic and it isn't food safe or hygienic to do so with out either of these. It is your responsibility to let the venue/caterer know to remove the flowers/wire/tape with precautions to make sure all is clear.

Collection:

Once the cake is collected from Sieve & Stone, we are no longer held liable for any damage caused by the travel or storage of the cake or desserts.  It is your responsibility to drive with precaution. As they have fresh flowers and decorations, some are best kept in the fridge, please do so if requested and bring out to for display 1-2 hours prior to event. 

Inspiration;

We will make every effort to follow your guide and inspiration with cake requirements. Although every attempt will be made to meet the inspiration/design brief, there may be circumstances in which Sieve & Stone needs to alter the design to achieve the overall desired effect. This may be due to circumstances outside of Sieve & Stone control including factors such as high humidity, availability of flowers, also mentioned above. Major changes will be discussed with customer. Any major changes will be directed to the client for approval.

Social Media;

Sieve & Stone reserves the right to take photos of the cake/desserts and use in social media, website and print advertising and website advertising. Shall we use your professional photographers photo’s, we will seek your permission. 


Refunds;

Refunds will only be paid in instances where significant outcome has occurred. This meaning, no refund will be offered for “change of mind” prior to cake baking. Shall a serious reason be to offer a refund, Sieve & Stone reserves the right to charge back the credit card payment fee to the customer, prior to cake baking.

No refund will occur on any cake without photographic evidence and a sample of cake, which will need to be returned to Sieve & Stone within 24 hours of the event date. So Sieve & Stone can rectify the issue.